UC Santa Cruz - ITS - IC - Help

Help - How Do I...?

Select a category for "How do I...?"

UCSC Accounts
Email
Teaching
Classrooms and Computing Labs
Software
CruzTime
Additional Resources

UCSC Accounts

How do I...

...get a UCSC account?: The UCSC account is your network identity. You must use the UCSC username and password to connect to the UCSC modems. For more information on UCSC accounts, sundry accounts, modem time, getting more disk space, and changing your UCSC password, see the ITS FAQ page.
...change the password for my UCSC account?: Use the password change web form or follow the instructions provided in the UCSC password FAQ.
...get a course website account?: There is an online request form for faculty who would like to do this.
...change the password for my course website account?: You will need to email the FITC to request a password change.
...get a WebCT account?: There is an online request form for faculty who would like to do this.
...change the password for my WebCT account?: Your password for WebCT is your UCSC account password. To change your UCSC account password you need to fill out the password change web form or follow the instructions provided in the UCSC password FAQ.
...connect to the internet/campus network?

Top of Page

Email

How do I...

...access email and other services from home?: You must configure your email software to work with ITS. See Email Client Configuration for more information.

...find information on email and class email lists?: See the ITS Global Mailing Lists page for policies and information about email and class email lists.
...have my email automatically forwarded from my UCSC account?: You can forward the mail from your UCSC account to another address by filling out the UCSC mail forwarding form.

If you are an advanced unix user and would like a command-line option, just Telnet into siamese.ucsc.edu and look up the man page on the command "chpobox".

For more information on email forwarding, vacation email settings, attachments, and mail client settings, refer to the ITS Campus Email System.

If you need to lookup a faculty, staff, or student email address you may do so using the UCSC directory.

Top of Page

Teaching

How do I...

...request electronic class lists?: You may download a class roster from the "My Class Rosters" section of the Faculty Portal. For further information about using the roster and formatting it in Excel please refer to the following tutorial How to Move Class Roster Data from AIS to Excel.
...establish a class newsgroup?: Instructors can create a local newsgroup by filing a local newsgroup request. You may also create a Global Mailing List for a class or a discussion list within WebCT.
...set up a class locker?: The course locker contains material that the instructor uses from year to year to teach their course. There are also class lockers that only exist for one quarter. The course locker remains even after the class has ended. The name of the course locker is the short name of the course as listed in UCSC's catalog. All course lockers are located in /afs/ITS.ucsc.edu/courses. Course lockers may contain web pages in their public_html directory (and in some cases that's their only use). To request a locker, see the course locker request page.
...request additional disk space for my class webpage?: Course web accounts are available through the FITC which grant a 50MB quota. Email the FITC or call 459-5506 to apply for an account or request a quota increase (subject to space availability.)
...set up a discussion group, surveys, student presentations?: You can do all this and more by learning about WebCT. You can request a WebCT class web page online.
...get help creating a class webpage?: Faculty Instructional Technology Center, Media Services, ITS Support Center, or your Local IT Specialist (LITS) may provide assistance in creating a course webpage, depending on the complexity of your needs.
...learn more about web policies and copyright issues?: UCSC Web Policies are found on the UCSC Web Policy page and UC copyright information is located on the UC Policy on Reproduction of Copyrighted Materials page.

Top of Page

Classrooms and Computing Labs

How do I...

...find information about the computer labs?: Instructional Computing takes care of 12 computer labs on campus. There is a lab request form to reserve a computer lab for a class, or you may contact the Lab Scheduling Coordinator via email or by calling 459-5651.
...find out if a computer lab is available for use?: Instructional Computing maintains webpages for current class schedules in the labs.
...find out if a classroom is equipped for multimedia?: Media Services on campus is responsible for all multimedia equipment in the classrooms. They have a searchable index of all the classrooms on their website.
...get help with media equipment in a classroom?: Media Services offers help for all multimedia equipment in the classroom. There is no charge for student media assistants for academic classes. However, because we have a limited number of student assistants available and most of our classrooms are user operable, media assistants will normally only be assigned to the largest classes with very complex media usage. The Media Services Checkout Facility is located at Communications room 113 and is open 8am-Noon and 1pm-5pm. Call 459-2117 to reserve equipment or request assistance. Call 459-5858 for immediate assistance if classroom equipment is not working properly and your class is under way or just about to start. 459-5858 is always answered and does not roll over to voicemail. If you have any other business, please call 459-2117 so that we can keep 459-5858 free for classroom emergencies.
...check out audio-visual equipment?: Contact Media Services at 459-2117. There is no charge for the use of classroom or check-out equipment for academic classes. An academic class is defined as a class that has a course number in the course catalog during the regular school year. There is a charge for equipment for all other events. This includes summer session classes and classes that do not have a course number in the catalog.
...find out how to configure my laptop in the classroom?: Currently, laptops are supported only as a source for screen projection. Contact Media Services at 459-2117 for more information.

Top of Page

Software

How do I...

...learn how to use various software programs?: Staff HR offers training and development year-round on computer subjects for staff only.
...get a list of software programs and software licensing information?: Instructional Computing provides a list of the supported software in the PC, Mac, and Solaris labs. ITS provides information about most of the software used on campus and their respective licenses.

Top of Page

CruzTime

How do I...

...get info on UCSC CruzTime OnLine calendar service?: visit the CruzTime home page with links to Support Services, Web Browser calendar viewing, OnLine Tutorial, Training, Software Downloads, Costs, Project History and more.

Top of Page

Additional Resources

How do I...

...keep up with current developments at Instructional Computing?: Make sure to bookmark our News page!
...learn about technology policies, publications, and news sources?: ITS maintains an overview of campus computing policies, while Instructional Computing has policies regarding lab usage.

Top of Page